Consulting "Internet Coaching"

 We've found that local businesses really need a one-on-one Internet Success Coach to be successful online. 
aPeel helps you service your customers better and beat out the local and not so local competition.

Database Marketing Institute did a six-month experiment on customer service.  They selected a company and split its top customers into two different groups.  Group one was treated as they had always been, while group two was given special customer service. The company “did not try to sell (or) …offer discounts. They tried friendship and providing information.”  The experiment revealed how important customer service is when group two bought products worth $2.6 million more than group one.*

aPeel allows you to effectively ask for, read, and respond to customer feedback, supplementing your one-on-one customer service.  An aPeel site is open 24 hours a day and will accurately communicate the products and services you offer, answer frequently asked questions, make it easy for customers to contact you and get driving directions.

Customer service is important and, as I’m sure you know, repeat customers are often times the best customers.  But what is your company doing to bring them back? Through the web, aPeel helps increase your customer service and bring back repeat customers.

Used properly, email provides great customer service!  aPeel's email campaigns keep you engaged with your customers.  Use a newsletter to follow-up, thank customers for their purchases, offer new products, services, and promotions, and to solicit customer feedback.